Your Privacy Is Our Responsibility
25bet gives the highest priority to protecting your personal information — this policy explains how your data is stored and used.
Table of Contents
1 Introduction & Scope
25bet ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. When you use our website, register, or use our services, you provide certain personal information. This privacy policy explains our practices and commitments regarding the collection, use, storage, and protection of that information.
This policy applies to all 25bet users — both those who simply browse the website and those who manage active accounts. By using our services, you are considered to have given your consent to the terms of this policy. Please read it carefully.
This privacy policy is an integral part of our Terms & Conditions. We recommend reading both documents together.
2 What Information We Collect
25bet collects various types of information, which can be grouped into the following categories:
a) Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (required for identity verification when needed)
- Gender
b) Contact Information
- Email address
- Mobile number
- Current address
c) Financial Information
- bKash, Nagad, or Rocket account number (to complete transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
d) Usage Information
- IP address and device identifier information
- Browsing and gaming history
- Login duration and activity logs
- Betting and transaction history
e) Communication Information
- Live chat message records
- Email correspondence
- Details of complaints and requests
3 How We Collect Information
25bet collects your information in the following ways:
Direct Collection
When you open an account, make a deposit or withdrawal, complete identity verification, or contact our support team, you provide your information directly. While providing this information is voluntary, some services cannot be fully used without certain information.
Automatic Collection
When you access our platform, certain technical information is automatically collected through cookies, web beacons, and similar technologies. This includes your device information, browser type, operating system, and session-related data.
Collection from Third Parties
For identity verification and fraud prevention purposes, we may sometimes verify supplementary information about you through trusted third-party services. In such cases, the information collected is used only for the verification process.
4 Purpose of Using Information
25bet uses your information for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide betting, casino gaming, and other platform features.
- Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Customer Support: To properly resolve your questions, complaints, and requests.
- Fraud Prevention: To protect against unauthorized transactions and secure accounts.
- Regulatory Compliance: To meet applicable legal obligations.
- Responsible Gaming: To identify and prevent problematic gambling behavior.
- Platform Improvement: To raise the quality of our services and improve the user experience.
- Communication: To send important policy updates, security notices, and relevant information.
We use your information only for the purposes listed above. Your consent is required for marketing communications, and you may withdraw it at any time.
5 Data Storage & Security
25bet has implemented industry-standard technical and organizational measures to ensure the security of your personal information.
Technical Safeguards
- SSL Encryption: All data transfers on our platform are encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored in secure data centers.
- Access Controls: Only authorized staff can access your information on a need-to-know basis.
- Regular Audits: Our security measures are reviewed on a regular basis.
Retention Period
We retain your information for as long as your account is active and as needed to provide our services. Information required for legal obligations, dispute resolution, and contract enforcement may be retained for a defined period after account closure. Once that period ends, the information is securely deleted or anonymized.
While we make every effort to protect your information, no method of transmitting data over the internet is 100% secure. We are committed to minimizing risk, but a complete guarantee of security is not possible.
6 Sharing Information with Third Parties
25bet does not sell, rent, or share your personal information with third parties for commercial purposes. However, some information may be shared in the following limited circumstances:
Service Providers
Our payment processing partners (bKash, Nagad, Rocket, and associated banks) receive the minimum information necessary to complete transactions. These partners operate under strict confidentiality agreements.
Legal Obligations
In the case of court orders, lawful requests from law enforcement agencies, or applicable legal obligations, we may be required to disclose the necessary information.
Fraud Prevention
As part of fraud detection and prevention, anti-money laundering measures, or related efforts, some information may be shared with relevant authorities.
Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new operating entity. We will notify you in advance in such circumstances.
Outside the limited cases above, we do not share your information with anyone without your explicit written consent.
7 Cookies & Tracking Technologies
The 25bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our website remember your preferences and improve your experience.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and basic security features.
- Functional Cookies: To remember your language preference and other settings.
- Analytical Cookies: To understand which platform features are used most.
Cookie Controls
You can control whether to accept or reject cookies through your browser settings. Please note that rejecting certain cookies may limit some website functionality.
8 Your Rights
As a 25bet user, you have the following rights over your own personal information:
Right of Access
You may request a copy of the information we hold about you.
Right to Rectification
You may request that incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Object
You may object to marketing communications or certain types of processing.
Right to Portability
You may request your data in a structured format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be restricted.
To exercise any of these rights, contact us at [email protected]. We will respond to your request in a timely manner in accordance with applicable law.
9 Protection of Minors
25bet provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.
If we become aware that a minor has registered on our platform or provided their information, we will immediately close that account and securely delete the associated information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10 Policy Changes
25bet may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top will reflect the revision.
For significant changes, we will notify you by email or via a notification when you log in to the platform. Continuing to use our platform after a policy change means you agree to the updated policy.
We recommend that you review this page regularly so you are always informed about how your information is being managed.
11 Contact
For any questions, concerns, or requests to exercise your rights regarding the privacy policy, you can contact us:
We will try to resolve your request as quickly as possible. 25bet respects your privacy and is committed to ensuring the protection of your information on our platform.